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What payment methods do you accept?

We currently accept Paypal and bank transfers. Paypal also accepts credit cards depending on your location. (Using up to 256-bit SSL encryption, your payment details will be securely transmitted to the bank, card and payment companies.) If you need a different payment method please contact us. 


How long does my international order take?

It usually takes about 7 to 10 business days for international packages to arrive. During the holiday season, it may be delayed.


How do I track my order?

We can track your order depending on your location. If it has been over 10 business days and you still have not received your order please contact us and we will try to locate your order.


Can I reserve a shirt using my shopping cart?

Unfortunately, you can't. Placing a shirt in your cart does not mean that you will be able to buy it at a later date. If you have a shirt in your shopping bag and it sells out before you finish checking out, you will be notified in the checkout process and the shirt will be removed from you cart.


Can I make changes to my order after it has already been placed?

Once an order is submitted through our website, it is usually not possible to make changes to the order. We do our best to pull and ship orders as quickly as possible, which makes these types of changes very difficult. You can always contact us to request a change to your order, and we will see if we can catch it before it ships.


How do I cancel my order?

To cancel an order, please contact us to request the cancellation of your order. Please be sure to include the ORDER # in either the subject line or body of your email. If your order has already shipped we will be unable to cancel your order.


I own a retail store. How do I sell your products?

If you are interested in selling our products in your store, please contact us.


Can I change the information on my account?

Of course you can. To make changes to your account just log in to your account and then go to your "My Profile" page where you be able to make updates to your account information.

What are my shipping options?

Currently all packages are shipped through standard post.    


How much will shipping cost me?

Shipping costs $3-5 per t-shirt. Shipping is based on the destination, size and weight of the package. 


Will there be customs fees applied to my international order?

Usually international orders do not have custom fees because the package values are small. However we cannot guarantee that your international order will not have additional fees applied to them by the receiving country's (your country's) customs agency. Unfortunately, we have nothing to do with these fees. To learn more about your country's customs fees and any other import duties/taxes, we recommend contacting your country's customs agency.


When will my order ship?

Orders usually ship within 2 business days.


How are your shirts printed?

All of our shirts are printed using state-of-the-art screen-printing processes and other apparel embellishment techniques.


What kind of shirts do you print on?

We custom make all of our t-shirts from the finest 100% cotton.


How do your shirts fit?

Our shirts tend to fit in between a basic fit tee and a slim fit. You can check out our size charts on the page of each product.


How should I wash my t-shirts? Will they shrink a lot?

All of our shirts are 100% preshrunk cotton. Generally, cotton shrinks when it is washed. To minimize the amount of shrinkage wash your t-shirts in cold water and air dry. Typically you may experience shrinkage of 3-5 percent in both the length and width after wash with our 100% cotton tee.


If a particular design or size is sold out, will it ever be reprinted?

The best way to ensure you get the t-shirt you want is to get it before it sells out. If the t-shirt you want is already sold out you can always use the request to restock button located on the t-shirt main page. 


What is your return policy?

If there is any problem with the quality of your t-shirt please contact us within 1 week of receiving your package and we will refund any non-washed, non-soiled t-shirts. For other problems due to customer error, like ordering the wrong size, you can return the shirt if you pay to ship the shirt back to us and a $4.00 fee which covers our cost to restock the t-shirt and reship a new t-shirt to you. Please contact us first if you wish to return a t-shirt. 


Who pays for return shipping?

If the return is due to a mistake on our part (ie. we shipped you the wrong shirt or the shirt has a defect), we will reimburse you for the return shipping costs as long as you use a standard shipping method. If you are returning a shirt because you are not happy with it or want to exchange it for a different shirt, then you are responsible for the shipping costs. Before you ship anything back to us, please contact us first. We can provide you with complete return instructions. Also, make sure you include your order # in the email.


What is your privacy policy?

To view our privacy policy, click here.


What are your Terms of Use?

To view our Terms of Use, click here.


All Other Questions

Didn’t find the answer to your question? Feel free to contact us at support@baboshirts.com and we'll get back to you as soon as possible.

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